FAQs
Find answers to common questions about our products, orders, and policies.
Welcome to IQ Linens.com! By using our website, you agree to the following Terms of Service, which we may update periodically without prior notice. Please note that your use of IQ Linens.com is governed by these terms.
RETURN POLICY
What is your return policy?
Returns are only accepted in the case of a manufacturing defect.
What is the claim period for returns?
All claims must be made within 15 days of receipt.
How do I obtain a return authorization?
A Return Authorization Number (RA#) is required for all returns. You can obtain this number by contacting our Customer Service Department.
What is the refund process for returns?
Credits will be issued once the returned merchandise is received and processed. IQ Linens reserves the right to refuse returns for items that are not in as-new condition due to damage or misuse. Refunds will be based on the purchase price, and applicable taxes will be refunded according to laws.
RENTALS
How long is the rental period?
Rental items must be in return transit within 2 weeks from the date you receive them.
How should I return my rental items?
Please use the included duffle bag and return freight labels. Any missing bags or labels must be reported, or a fee will be incurred.
How is free shipping eligibility determined?
Free roundtrip ground shipping within the continental U.S. is available for orders $75 or more.
Are there any fees for late returns?
Yes, additional fees will apply for late returns and/or for missing or damaged items.
Is there an order minimum?
No, there is no minimum order requirement. However, to qualify for free roundtrip ground shipping, your order total must be $75 or more.
SHIPPING POLICY
How do you ensure timely shipping?
We have developed efficient methods for getting your linens made-to-order, packed, and shipped within the required lead times.
What should I know about delivery timelines?
Orders are shipped to meet your delivery date. Please carefully note the expected delivery timelines or guarantees for all items before checking out to ensure your order arrives on time.
How are shipping rates determined?
Shipping rates are determined by the weight of the shipment, the shipping service selected, and the destination zip code. Please review delivery options carefully to ensure timely arrival.
What if my order does not arrive on time?
Late deliveries due to freight carriers are not the responsibility of IQ Linens.
DISCLAIMERS
- All prices are in U.S. dollars and are subject to applicable taxes as per state and local laws.
- Product sizes refer to cut fabric; finished items may be slightly smaller.
- IQ Linens is not responsible for dye lot variations or typographical errors.
- Prices and terms are subject to change without notice.
FAQs
Find answers to common questions about our products, orders, and policies.
PURCHASES
What is your return policy?
Returns are only accepted in the case of a manufacturing defect.
What is the claim period for returns?
All claims must be made within 15 days of receipt.
How do I obtain a return authorization?
A Return Authorization Number (RA#) is required for all returns. You can obtain this number by contacting our Customer Service Department.
What is the refund process for returns?
Credits will be issued once the returned merchandise is received and processed. IQ Linens reserves the right to refuse returns for items that are not in as-new condition due to damage or misuse. Refunds will be based on the purchase price, and applicable taxes will be refunded according to laws.
Is there an order minimum?
No, there is no minimum order requirement.
RENTALS
What are the return guidelines for rental items?
Rental items must be in return transit within 2 weeks from the date you receive them.
Are there any fees for late returns?
Yes, additional fees will apply for late returns and/or for missing or damaged items.
How should I return my rental items?
Please use the included duffle bag and return freight labels. Any missing bags or labels must be reported, or a fee will be incurred.
How is free shipping eligibility determined?
Free roundtrip ground shipping within the continental U.S. is available for order $75 or more.
Is there an order minimum?
No, there is no minimum order requirement. However, to qualify for free roundtrip ground shipping, your order total must be $75 or more.
SHIPPING POLICY
How do you ensure timely shipping?
We have developed efficient methods for getting your linens made-to-order, packed, and shipped within the required lead times.
What should I know about delivery timelines?
Orders are shipped to meet your delivery date. Please carefully note the expected delivery timelines or guarantees for all items before checking out to ensure your order arrives on time.
How are shipping rates determined?
Shipping rates are determined by the weight of the shipment, the shipping service selected, and the destination zip code. Please review delivery options carefully to ensure timely arrival.
What if my order does not arrive on time?
Late deliveries due to freight carriers are not the responsibility of IQ Linens.
SHIPPING POLICY
How do you ensure timely shipping?
We have developed efficient methods for getting your linens made-to-order, packed, and shipped within the required lead times.
What should I know about delivery timelines?
Orders are shipped to meet your delivery date. Please carefully note the expected delivery timelines or guarantees for all items before checking out to ensure your order arrives on time.
How are shipping rates determined?
Shipping rates are determined by the weight of the shipment, the shipping service selected, and the destination zip code. Please review delivery options carefully to ensure timely arrival.
What if my order does not arrive on time?
Late deliveries due to freight carriers are not the responsibility of IQ Linens.
DISCLAIMERS
- All prices are in U.S. dollars and are subject to applicable taxes as per state and local laws.
- Product sizes refer to cut fabric; finished items may be slightly smaller.
- IQ Linens is not responsible for dye lot variations or typographical errors.
- Prices and terms are subject to change without notice.